Privacy Policy

1. Introduction

TillWave ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our point of sale and shop management service.

2. Information We Collect

2.1 Information You Provide

We collect information that you provide directly to us:

• Account information: name, phone number, password
• Shop information: shop name, location, staff details
• Business data: sales records, inventory, categories, pricing
• Transaction data: payment methods, amounts, timestamps
• Device information: device names and identifiers for till devices

2.2 Automatically Collected Information

When you use TillWave, we automatically collect:

• Usage data: features accessed, actions performed, session duration
• Device data: browser type, operating system, IP address
• Performance data: app crashes, errors, response times

3. How We Use Your Information

We use the collected information for:

• Providing and maintaining the TillWave service
• Processing transactions and managing your account
• Storing and syncing your business data across devices
• Sending service-related notifications and updates
• Analyzing usage patterns to improve the service
• Detecting and preventing fraud or security issues
• Complying with legal obligations
• Providing customer support

4. Data Storage and Security

Your data is stored securely using industry-standard practices:

• Data is encrypted in transit using HTTPS/TLS
• Data is encrypted at rest in our databases
• Access to your data is restricted to authorized personnel only
• We use Supabase as our backend service provider
• Offline data is stored locally on your devices and synced when online

While we implement security measures, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security of your data.

5. Data Sharing and Disclosure

We do not sell your personal data. We may share your information:

• Within your shop: Staff members you authorize can access relevant shop data based on their role
• Service providers: Third-party services that help us operate TillWave (e.g., hosting, analytics)
• Legal requirements: When required by law, court order, or government request
• Business transfers: In the event of a merger, acquisition, or sale of assets
• With your consent: When you explicitly authorize us to share your information

6. Cookies and Tracking

TillWave uses essential cookies and local storage to provide core functionality:

• Authentication tokens to keep you signed in
• Device enrollment data for till functionality
• User preferences and settings
• Offline data storage for business continuity

These are essential cookies required for the app to function. We do not use third-party advertising or tracking cookies.

7. Data Retention

We retain your information for as long as your account is active or as needed to provide services. If you close your account, we will delete or anonymize your data within a reasonable timeframe, except where we are required to retain it for legal or regulatory purposes.

8. Your Rights and Choices

You have the right to:

• Access the personal information we hold about you
• Correct inaccurate or incomplete information
• Request deletion of your account and associated data
• Export your business data
• Withdraw consent for data processing (where applicable)
• Object to certain data processing activities

To exercise these rights, please contact us through the app or our support channels.

9. Children's Privacy

TillWave is intended for business use and is not directed at children under 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

10. International Data Transfers

Your information may be transferred to and processed in countries other than Kenya. We ensure appropriate safeguards are in place to protect your data in accordance with this Privacy Policy.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date. Your continued use of TillWave after changes are posted constitutes acceptance of the updated policy.

12. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us through the app or our support channels. We will respond to your inquiry within a reasonable timeframe.